The iACT solution from innAcloud Technologies is simple, cost-effective and reliable. Our system was designed exclusively for the hospitality industry, with the technology professional in mind. Hotel owners can now have at a much lower cost the same enterprise-level, professional telephone system capabilities that larger hotels use. Scalable from 24 to 4608 end users, the iACT is perfect for any size of hotel.
InnACloud Technology Features
All voice transactions are controlled by the iACT call processor (SCP) located in the same general areas as the on-site gateways. Hosted, optional redundant call processing is available via MPLS or other data transports.
Basic call costing is optional on the iACT system. Customers who need multiple reporting / enterprise features can choose the robust cloud based module.
ADMINISTRATION AND LICENSING
The iACT system requires all time Internet access; all administration of the system is accomplished via an easy to use, web-based graphic user interface (GUI). All licensing and renewals are administered from the cloud.
The iACT system allows for 24/7 monitoring of your site appliance. This will allow our tech support team to be notified of any issue that may occur on-site.
We have integrated an abundance of hotel features in the iACT. Automatic wakeup calls, check-in/check-out from attendant, boutique features, extended stay features and more.
LIVE ATTENDANT SERVICES
This feature allows individual properties to overflow inbound calls to live operators during peak hours. Depending on the configuration, the live operator can access the local property management system to obtain valuable information in directing calls.
VOICE MAIL/AUTO ATTENDANT
The iACT system allows for any combination of voice messaging features such as on-premise message storage with a cloud based auto attendant.
SESSION INITIATED PROTOCOL
The iACT system allows direct connection to SIP trunking without an expensive gateway. The system also supports SIP end user for both administration and guest room end points.
CUSTOMER USER INTERFACE
The iACT system supports a secure web portal to access and change admin phone settings. It also allows for generation of reports in the following areas: Call Accounting, Wake Up History, and Profit Reports.