System Features

CALL PROCESSING

All voice transactions are controlled by the iACT call processor (SCP) located in the same general areas as the on-site gateways. Hosted, optional redundant call processing is available via MPLS or other data transports.

ADMINISTRATION AND LICENSING

The iACT system requires all time Internet access; all administration of the system is accomplished via an easy to use, web-based graphic user interface (GUI). All licensing and renewals are administered from the cloud.

HOSPITALITY FEATURES

We have integrated an abundance of hotel features in the iACT. Automatic wakeup calls, check-in/check-out from attendant, boutique features, extended stay features and more.

VOICE MAIL/AUTO ATTENDANT

The iACT system allows for any combination of voice messaging features such as on-premise message storage with a cloud based auto attendant.

REMOTE MONITORING

The iACT system allows for 24/7 monitoring of your site appliance. This will allow our tech support team to be notified of any issue that may occur on-site.








CALL ACCOUNTING

Basic call costing is optional on the iACT system. Customers who need multiple reporting / enterprise features can choose the robust cloud based module.

BACKUP AND STORAGE

iACT system backup is preserved real time via the Internet and can be queried upon request.

LIVE ATTENDANT SERVICES

This feature allows individual properties to overflow inbound calls to live operators during peak hours. Depending on the configuration, the live operator can access the local property management system to obtain valuable information in directing calls.

SESSION INITIATED PROTOCOL (SIP) SERVICES

The iACT system allows direct connection to SIP trunking without an expensive gateway. The system also supports SIP end user for both administration and guest room end points.

CUSTOMER USER INTERFACE

The iACT system supports a secure web portal to access and change admin phone settings. It also allows for generation of reports in the following areas: Call Accounting, Wake Up History, and Profit Reports.